Refund policy

As transactions are trade sales to professional users, not consumers, the distance selling regulations do not apply. Once an order has been shipped (from ourselves or the manufacturer) an order cannot be cancelled.

If an order is cancelled before shipping, or we are unable to supply the goods as specified in the order, a full refund will be issued within 1 working day.

Should you wish to return an item for refund, a 25% restocking fee will apply. This is to cover our time and cost of processing you order and dispatching it to you. In order to return an item, Showtec must be informed within 7 days of receipt. If we are not notified prior to return, items may be refused.

Any refund for a returned item will be processed within 7 days of us receiving the goods back, and will be less the restocking fee. Items must be returned in original and new condition, in the original unopened packaging. Any items returned that have been opened or are in any way marked (including marks to the packaging) may be either refused, or a higher restocking fee may be charged, the value of which will be determined by our staff depending on the condition of the unit received.