Terms & Conditions

All items purchased from The Showtec Online Store are supplied with a manufacturers 12 month warranty. All items except lamps and fluids are covered by this warrany and the returns and faulty goods policies below. These policies do not affect you statutory rights and all sales are govered by the sale of goods act 1979.

Returns:

Every purchase is covered by the distance selling regulations. If you are not happy with any item purchased, it may be returned, at your own expense, within 7 days of receipt for a refund. Any carriage costs paid will not be refunded. Items must be returned in original and new condition, in the original packaging. Any items returned that have been opened or are in any way marked (including marks to the packaging) may be either refused, or a restocking fee may be charged, the value of which will be determined by our staff depending on the condition of the unit received.

Faulty Goods:

Every item must be checked when it is received. It an item is found to be faulty within 7 days of receipt, Showtec will collect the unit and either repair or replace the item. In this case, Showtec must be informed of the fault within 7 days of receipt.

If a fault occurs after 7 days of receipt, or if Showtec are not notified within 7 days of receipt, it is the customers resposibility to return the item to us. Showtec must be contacted prior to return to enable us to deal with it correctly. Items returned without our knowledge will be refused. Once the item has been received, Showtec (or the manufacturer on Showtecs behalf) will repair the unit and return it within 28 days. If the unit cannot be repaired or returned within 28 days, it will be replaced with a new unit. The warranty on any replacement units will continue for the remainder of the original 12 month warranty.

Any fauls found to be down to customer neglegence will be chargeable.